Terms & Conditions

These Terms & Conditions govern your access to and use of ICC Shop (shop.icc.com.bd), including all purchases, seller activities, and platform interactions. By using this platform, you agree to follow the rules, responsibilities, and guidelines described below. Please read this document carefully before proceeding.

1. Account Registration & Responsibilities

To use certain features of ICC Shop, users may need to create an account. You agree to provide accurate information during registration and to keep your account details secure. Actions taken under your account are your responsibility.

• Provide accurate personal or business details.
• Maintain the confidentiality of your login credentials.
• Notify ICC Shop immediately of any unauthorized account activity.

2. Acceptable Use of the Platform

Users agree to access and use ICC Shop only for lawful purposes. Activities that disrupt the platform, violate policies, or harm other users are prohibited.

• No fraudulent, misleading, or harmful behavior.
• No misuse of reviews, ratings, or messaging features.
• No attempts to interfere with platform security or operations.

3. Product Listings, Descriptions & Availability

ICC Shop aims to provide accurate product information. However, listings are often provided by sellers or manufacturers, and availability may change without notice.

• Product details, pricing, and stock levels may be updated anytime.
• ICC Shop is not responsible for inaccuracies caused by seller-provided data.

4. Pricing, Payments & Invoices

Prices displayed on ICC Shop are determined by the platform or participating sellers. Payment methods must be used lawfully and legitimately.

• Pricing may vary based on promotions, seller policies, or availability.
• Orders are not considered complete until payment is confirmed.
• Invoices or receipts will be issued through the platform.

5. Orders, Fulfillment & Delivery

Once an order is placed, ICC Shop or the relevant seller processes it according to availability and shipping policies. Delivery timelines may vary based on location and logistics.

• Orders may be canceled if products are unavailable or mispriced.
• Shipping times are estimates and may vary.
• Delivery delays caused by external factors are not guaranteed by ICC Shop.

6. Returns, Refunds & Cancellations

Return and refund processes follow the ICC Shop Return & Refund Policy. Users must review product-specific return rules and provide accurate information during claims.

• Some products may not be eligible for returns.
• Refund timelines depend on banking and inspection processes.
• Cancellations must follow platform rules and seller policies.

7. Seller Responsibilities & Conduct

Sellers must adhere to all platform rules, listing standards, and legal obligations. Sellers are responsible for product accuracy, timely fulfillment, and fair dispute handling.

• Maintain accurate listings and stock availability.
• Fulfill orders within the promised timelines.
• Comply with seller performance and conduct standards.

8. Intellectual Property Rights

All content on ICC Shop—including text, images, logos, and digital materials—is protected by intellectual property laws. Users may not copy, reproduce, or distribute content without permission.

9. Data Protection & Privacy

ICC Shop processes personal data according to its Privacy Policy. By using the platform, you consent to the collection and use of data required for order fulfillment, support, and security.

10. Account Suspension & Termination

ICC Shop may suspend or terminate accounts that violate platform rules, engage in fraudulent behavior, or harm other users. Some violations may require immediate action.

11. Limitation of Liability

ICC Shop provides a marketplace platform and is not responsible for losses arising from seller actions, product misuse, third-party delays, or circumstances beyond reasonable control.

12. Changes to These Terms

These Terms & Conditions may be updated periodically. Continued use of the platform following any update indicates acceptance of the revised terms.

13. Contact Information

For questions regarding these Terms & Conditions, contact ICC Shop Support:

• Phone: 09639123123
• Email: support@icc-communication.com

Last updated: 2025-11-30