Privacy Policy

This Privacy Policy explains how ICC Shop (shop.icc.com.bd) collects, uses, protects, and manages your personal information. By using our website or services, you agree to the practices described in this policy. We are committed to safeguarding your privacy and maintaining transparency in how data is handled.

1. Information We Collect

ICC Shop may collect the following information to operate the platform effectively:

• Account Information: Name, phone number, email, address, business details.
• Order Information: Delivery address, payment details (processed securely by payment partners), and order history.
• Device & Usage Data: IP address, browser type, device information, pages visited, and interaction logs.
• Seller Data: Business documents, bank/payment info, and verification materials.

2. How We Use Your Information

We use collected information to improve your experience and maintain platform functionality.

• To process orders, payments, deliveries, and returns.
• To provide customer and seller support.
• To maintain account security and platform integrity.
• To personalize shopping experiences and improve services.
• To comply with legal, regulatory, and anti-fraud requirements.

3. Cookies & Tracking Technologies

ICC Shop uses cookies and similar technologies to enhance site performance and improve user experience. Cookies help with login sessions, preferences, analytics, and relevant product recommendations. You may disable cookies in your browser settings, but some features may not function properly.

4. How We Share Your Information

We do not sell your data. Information may be shared only when necessary:

• With delivery partners to complete shipments.
• With payment gateways to process secure transactions.
• With sellers for order fulfillment.
• With service providers supporting platform functionality.
• When required for legal, regulatory, or security purposes.

5. Data Security & Protection

We use reasonable security measures to protect personal information from unauthorized access, alteration, or misuse. While no system is 100% secure, we continuously work to enhance platform protection and follow industry-standard practices.

6. Data Retention

ICC Shop retains personal information as long as necessary for operational, legal, and compliance purposes. When data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights & Choices

Users have the right to manage or request certain data actions, including:

• Updating account information.
• Requesting account deletion (subject to legal conditions).
• Managing communication and notification preferences.
• Requesting clarification on stored personal information.

8. Third-Party Services & External Links

ICC Shop may include links to third-party websites or services. We are not responsible for their privacy practices or content. Users should review third-party privacy policies independently.

9. Children’s Privacy

ICC Shop is not intended for children under 13 years of age. We do not knowingly collect personal information from minors. If such data is accidentally collected, it will be removed upon request.

10. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in platform operations, legal obligations, or security practices. Continued use of the platform indicates acceptance of any updated terms.

11. Contact Information

For privacy-related questions or data requests, contact ICC Shop Support:

• Phone: 09639123123
• Email: support@icc-communication.com

Last updated: 2025-11-30